Network Support Technician: Launch Your IT Career at AT&T in Pittsburgh

AT&T Global Public Sector is actively seeking a dedicated Network Support Technician (NST) to support the Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program in Pittsburgh, Pennsylvania. This role is vital for providing secure, cloud-based network solutions and professional services to the Federal Government, ensuring that critical operations run smoothly and securely.

Primary Responsibilities

As a Network Support Technician, the individual will be responsible for a range of essential tasks, including:

• Providing onsite and remote Tier 2 support for IT issues, which is crucial for minimizing downtime and ensuring users can perform their duties without interruption.
• Supporting LAN operations, which involves the installation, configuration, and maintenance of network devices and servers, thereby ensuring reliable network performance.
• Assisting with mobile and wireless devices, ensuring the smooth operation of all technology in use, which is vital for maintaining productivity.
• Monitoring IT Service Management (ITSM) assignments to ensure timely resolution of tickets, meticulously documenting all actions taken to maintain clear communication within the team.
• Conducting regular health checks on systems and backups, applying necessary security patches to protect against vulnerabilities and safeguard sensitive information.
• Participating in after-hours support and providing deployment assistance for new equipment, showcasing flexibility and a commitment to excellent service.

Work Environment

The work environment for a Network Support Technician is fast-paced and dynamic, requiring the individual to be adaptable to evolving challenges. The Network Support Technician will collaborate with a diverse team, working closely to meet the technology needs of both the community and the Federal Government effectively and efficiently.

Quick Application Process

AT&T makes it easy for candidates to apply for this position, helping them take the first step toward a rewarding career.

Steps to Apply

1. Confirm Your Qualifications: Candidates should ensure they meet the job requirements to proceed with confidence.
2. Complete Assessments: Be prepared for necessary assessments that evaluate the candidate’s skills and capabilities.
3. Prepare for Interviews: Candidates should demonstrate their skills and enthusiasm for the role during interviews.
4. Receive a Conditional Job Offer: After successful interviews, candidates will discuss the next steps with the AT&T team to join the organization.
5. Complete Background Check: Follow through on any required onboarding actions for security clearance.
6. Welcome to the Team: Start an exciting journey with AT&T, becoming part of a mission that is both impactful and rewarding.

Career Advancement

Working as a Network Support Technician opens many opportunities for growth within AT&T. The role allows individuals to expand their skill set and advance their careers in the IT field, positioning themselves for future roles with increased responsibility and expertise. Continuous learning and professional development are encouraged, making this an ideal career choice for motivated individuals.

Qualifications for the Position of Network Support Technician

Required Qualifications

• U.S. Citizenship and successful completion of the DHS Employment Eligibility Verification process.
• An Associate Degree or equivalent experience, along with at least 1 year of IT support experience.
• Strong troubleshooting skills for desktop, network, or other IT issues.
• General knowledge of network products and systems is essential.
• Excellent teamwork and collaboration skills, with a keen attention to detail.

Desired Qualifications

• Experience in an enterprise IT support environment with 10,000+ end-users is a plus.
• Certifications such as ITIL v4, MCSE, A+, Security+, Network+, or similar credentials are highly regarded.
• Prior hands-on experience with server setup, configuration, and administration enhances the ability to tackle complex challenges effectively.

Benefits of Working at AT&T

Overview of Employee Benefits

Joining AT&T as a Network Support Technician means enjoying a comprehensive benefits package that includes:

• Medical, dental, and vision coverage to ensure the health and well-being of employees.
• A 401(k) retirement plan and tuition reimbursement opportunities to support ongoing education and career growth.
• Generous paid time off, including at least 23 vacation days and 9 holidays, promoting work-life balance.
• Paid parental and caregiver leave to support employees during significant life events.
• Life and disability insurance, as well as various wellness programs that contribute to overall well-being.

Commitment to Diversity

AT&T is committed to creating a diverse and inclusive workplace, ensuring equal opportunities for all individuals. The company fosters an environment where every employee can thrive, encouraging diverse perspectives and experiences.

Conclusion

For those ready to enhance their IT career as a Network Support Technician with AT&T in Pittsburgh, PA, applying today is the first step. This position offers a unique opportunity to join a team that values innovation and community service, helping deliver essential technology solutions to the Federal Government. Joining AT&T means being part of a mission that matters—don’t miss out on this chance to make a difference!

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